🔄 Return & Exchange Policy

1. 100% Satisfaction Guarantee

We offer an “Easy Returns — No Questions Asked” policy. If the product does not meet your expectations or the specifications listed (e.g., 120 GSM coating, specific wire gauge), you can initiate a return within 7 days of delivery.

2. Eligibility for Returns

To be eligible for a full refund or exchange, please ensure:

  • The item is in its original packaging (coils should not be unrolled).
  • The product shows no signs of on-site usage or damage (unless reporting a transit defect).
  • All tags, barcodes, and certification labels are intact.

3. Non-Returnable Items

  • Custom-Cut Orders: Chainlink mesh or wires cut to specific non-standard lengths requested by the customer.
  • Bulk Project Orders: Large-scale industrial orders (e.g., Highway Border Fencing) are subject to a restock fee unless defective.

4. How to Start a Return

  1. Contact Us: Call our support line at 8888638730.
  2. Verification: Share a photo of the product (and any transit damage).
  3. Pickup: We will arrange for a reverse pickup for eligible locations or provide instructions for freight return.

5. Refund Process

Once we receive and inspect your return at our facility, your refund will be processed to your original payment method within 5–7 business days.

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